Bliss

Flexible Cancellation Guarantee: Terms & Conditions

Flexible Cancellation Guarantee:

Terms & Conditions

Tsugaike Yokocho

Tsugaike

Yokocho

DEFINITIONS

Purchaser

Refers to “You,” the individual purchasing the Flexible Cancellation Guarantee.

Reservation

Refers to the bundled reservation that includes the Ashiyu (Footbath) experience and, where selected, the Ski Ticket add-on, purchased through YAMAAI CREW and the RESERVA platform.

The Ashiyu reservation purchased through UNPLAN & RESERVA platform.

Reservation Value

Reservation
Value

The total cost of the non-refundable equivalent bundled reservation, as shown at the time of purchase.

The total cost of an equivalent non-refundable reservation, defined as the base price of your transaction.

Flexible
Cancellation Guarantee

Flexible Cancellation Guarantee

This is an optional refund service offered by Bliss that allows you to cancel your bundled reservation (Footbath + Ski Tickets, if applicable) for any reason before the applicable cancellation deadline. If you cancel in time, Bliss will refund 80% of the reservation amount that would otherwise be non-refundable.

The cost of the guarantee is the difference in price between the flexible/refundable bundled reservation and the standard non-refundable bundled reservation. This guarantee fee is non-refundable, even if the reservation is used or if the cancellation deadline has passed.

Full details will be provided in your purchase confirmation email.

A refund service provided by Bliss that allows you to cancel your Reservation for any reason, provided the cancellation request is made before the applicable deadline. Bliss will refund 80% of the Non-Refundable reservation price (or 69.57% of the Refundable reservation price), as confirmed in your purchase confirmation email. The cost of the Guarantee is non-refundable.

Bliss

The company that provides the refund service for the Flexible Cancellation Guarantee.

What is the Flexible Cancellation Guarantee?

The Guarantee allows you to cancel your entire bundled reservation (Footbath only, or Footbath + Ski Tickets, if selected) for any reason, provided:

The cancellation request is made no later than 72 hours before your scheduled reservation time; and
None of the reserved services have been used (e.g., you have not checked in, redeemed tickets, or received the service).

Upon eligible cancellation, Bliss will refund 80% of the non-refundable bundled reservation price.

The cost of the Guarantee is non-refundable, regardless of whether the reservation is used or whether the cancellation deadline has passed.

The Guarantee allows you to cancel your reservation for any reason, provided:

you request to cancel at least 72 hours before the reservation time.

Upon eligible cancellation, Bliss will refund 80% of the equivalent Non-Refundable reservation price.

Important Notes

The cost of the Guarantee is non-refundable.
The Guarantee applies only to the bundled reservation as a whole — cancellation applies to all included components together (e.g., both Footbath and Ski Tickets, if purchased).
Partial cancellations are not permitted.

Coverage begins at 12:01 AM (local time) the day after purchase and lasts until 72 hours before your scheduled reservation time, or until your reservation is used, whichever comes first.

⚠️ All cancellation requests must be made before use and no later than 72 hours before the scheduled reservation time.

The cost of the Guarantee is non-refundable.
Additional services or fees are not covered.

Coverage begins at 12:01 AM UTC the day after purchase and lasts until the applicable deadline above.

⚠️ All cancellations must be made before use and by the applicable deadline.

Exclusions

The Guarantee does not cover:

Cancellations initiated by Tsugaike Mountain Resort, YAMAAI CREW, or any third party (including closures, schedule changes, or operational reasons).
Cancellations made after the 72-hour cancellation deadline.
Cancellations made after any part of the bundled reservation has been used (e.g., if the Footbath or Ski Ticket has already been redeemed).

The Guarantee does not cover:

Cancellations initiated by Tsugaike Mountain Resort or UNPLAN
Cancellations made after the applicable deadline

COST

The Flexible Cancellation Guarantee is priced as displayed at checkout. This fee is non-refundable, even if the reservation is not used.

The Flexible Cancellation Guarantee is priced into the Refundable reservation. The difference between a refundable reservation price and the non-refundable reservation price is the flexible cancellation fee and it is non-refundable, even if the service is not used.

How to Use the Flexible Cancellation Guarantee

If you purchased the Guarantee and wish to cancel your bundled reservation:

Do not contact YAMAAI CREW or the RESERVA platform.

All cancellation requests under this Guarantee are handled directly by Bliss.
To request cancellation, you may either:
- Reply directly to your Bliss Guarantee purchase confirmation email, or
- Email support@blissguarantee.com with your reservation name, date, and confirmation number.

No proof or documentation is required. Bliss will verify eligibility and process your refund.

Refunds are generally initiated within 72–96 hours, and funds are typically received within 3–7 business days, depending on the payout method.

Questions

Refund Requests: support@blissguarantee.com
General Guarantee Inquiries: support@blissguarantee.com

By purchasing the Flexible Cancellation Guarantee, you agree to these Terms and Conditions.

Refund Requests: support@blissguarantee.com
General Guarantee Inquiries: support@blissguarantee.com

By purchasing the Flexible Cancellation Guarantee, you agree to these Terms and Conditions.

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