Flexible Cancellation Guarantee FAQ

Flexible Cancellation Guarantee

FAQ

Tsugaike Mountain Resort

Tsugaike

Mountain Resort

What is the Flexible Cancellation Guarantee?

What is the Flexible Cancellation Guarantee?

The Flexible Cancellation Guarantee is an optional refund service provided by Bliss. It allows you to cancel your season pass or daily lift ticket for any reason—as long as the pass or ticket has not been used and the request is submitted before the deadline.

  • Season Pass: Cancel by January 31, 2026, or before first use

  • Advance Tickets: Cancel by March 31, 2026, or before first use

  • Refund amount: 90% of the Non-Refundable ticket price

HOW DOES PRICING WORK?

HOW DOES PRICING WORK?

  • Season Pass: +10%

  • Advance Tickets: +7%

  • Guarantee fee is non-refundable

  • Refunds are based on 90% of the Non-Refundable ticket price

WHEN DOES PRICING BEGIN AND END?

WHEN DOES PRICING BEGIN AND END?

Coverage begins at 12:01 AM UTC the day after purchase and ends at the earlier of:

  • The cancellation deadline (Jan 31, 2026 for season passes, Mar 31, 2026 for advance tickets), or

  • The first use of the ticket

Coverage begins at 12:01 AM UTC the day after purchase and ends at the earlier of:

  • The cancellation deadline (Jan 31, 2026 for season passes, Mar 31, 2026 for advance tickets), or

  • The first use of the ticket

WHAT IS EXCLUDED?

WHAT IS EXCLUDED?

The Guarantee does not apply to:

  • Cancellations initiated by Tsugaike Mountain Resort

  • Cancellations after the applicable deadline

  • Tickets that have been issued or used

CAN I PURCHASE THE GUARANTEE LATER?

CAN I PURCHASE THE GUARANTEE LATER?

No. It must be purchased at the same time as the ticket.

DO I NEED TO PROVIDE DOCUMENTATION?

DO I NEED TO PROVIDE DOCUMENTATION?

No documentation is required.

HOW TO REQUEST A REFUND?

HOW TO REQUEST A REFUND?

Before the applicable deadline, contact tsugaike-sp@nsd-hakuba.jp or call 050-1809-2606.

Include in your request:

  • Full name

  • Email address used at purchase

  • Ticket type (season pass or advance ticket)

  • Purchase method (online, etc.)

  • Preferred refund method (bank transfer, PayPal, etc.)

Once confirmed by Tsugaike Mountain Resort, Bliss will process your refund. Refunds are usually initiated within 72–96 hours and received within 3–7 business days.

IMPORTANT NOTES

IMPORTANT NOTES

  • Once your refund is processed, the ticket will be invalidated.

  • If you do not request a refund, your ticket remains valid for use.

  • Refundable tickets cannot be added or upgraded after purchase.

  • The Guarantee fee is non-refundable.

  • Once your refund is processed, the ticket will be invalidated.

  • If you do not request a refund, your ticket remains valid for use.

  • Refundable tickets cannot be added or upgraded after purchase.

  • The Guarantee fee is non-refundable.

Additional Questions

Additional Questions

  • Refund requests: tsugaike-sp@nsd-hakuba.jp / TEL 050-1809-2606

  • Guarantee inquiries: support@blissguarantee.com

日本語版