Flexible Cancellation Guarantee: Terms & Conditions
Flexible Cancellation Guarantee:
Terms & Conditions
Tsugaike Kogen Ski Resort
Tsugaike Kogen
Ski Resort
DEFINITIONS
Purchaser
Purchaser
Refers to “You,” the individual purchasing the Flexible Cancellation Guarantee. The terms “You” and “Your” are used interchangeably.
Refers to “You,” the individual purchasing the Flexible Cancellation Guarantee. The terms “You” and “Your” are used interchangeably.
Reservation
Reservation
The Season Pass or Lift/Pack Ticket that “You” have purchased through Tsugaike Kogen Ski Resort.
The Season Pass or Lift/Pack Ticket that “You” have purchased through Tsugaike Kogen Ski Resort.
Reservation Value
Reservation Value
Reservation
Value
The total cost of the Season Pass or Lift/Pack Ticket, defined as the base price of “Your” transaction.
The total cost of the Season Pass or Lift/Pack Ticket, defined as the base price of “Your” transaction.
Flexible
Cancellation Guarantee
Flexible Cancellation Guarantee
A refund service provided by Bliss that allows “You” to cancel “Your” Reservation for any reason, provided the cancellation request is made before the applicable deadline (see below) and before the pass/ticket has been used for admission. Bliss will refund a payout amount as confirmed at checkout and in your purchase confirmation email. The cost of the Flexible Cancellation Guarantee is non-refundable.
A refund service provided by Bliss that allows “You” to cancel “Your” Reservation for any reason, provided the cancellation request is made before the applicable deadline (see below) and before the pass/ticket has been used for admission. Bliss will refund a payout amount as confirmed at checkout and in your purchase confirmation email. The cost of the Flexible Cancellation Guarantee is non-refundable.
Bliss
Bliss
The company that provides the refund service for the Flexible Cancellation Guarantee.
The company that provides the refund service for the Flexible Cancellation Guarantee.
What is the Flexible Cancellation Guarantee?
What is the Flexible Cancellation Guarantee?
The Flexible Cancellation Guarantee allows you to cancel your Season Pass or Lift/Pack Ticket for any reason, as long as:
Your cancellation is made before the applicable deadline:
Season Pass – December 31, 2025
Lift / Pack Ticket – March 31, 2026Your pass or ticket has not been used for admission.
Upon eligible cancellation, Bliss will refund the payout amount confirmed at checkout and in your purchase confirmation email.
The Flexible Cancellation Guarantee allows you to cancel your Season Pass or Lift/Pack Ticket for any reason, as long as:
Your cancellation is made before the applicable deadline:
Season Pass – December 31, 2025
Lift / Pack Ticket – March 31, 2026Your pass or ticket has not been used for admission.
Upon eligible cancellation, Bliss will refund the payout amount confirmed at checkout and in your purchase confirmation email.
Important Notes
Important Notes
The cost of the Flexible Cancellation Guarantee is non-refundable.
Additional services or fees are not covered by this guarantee.
The guarantee begins at 12:01 AM UTC the day after you purchase your Reservation and lasts until the applicable deadline above, or until your pass/ticket is first used—whichever comes first.
⚠️ All cancellations must be made before your pass/ticket is used and no later than the applicable deadline above.
The cost of the Flexible Cancellation Guarantee is non-refundable.
Additional services or fees are not covered by this guarantee.
The guarantee begins at 12:01 AM UTC the day after you purchase your Reservation and lasts until the applicable deadline above, or until your pass/ticket is first used—whichever comes first.
⚠️ All cancellations must be made before your pass/ticket is used and no later than the applicable deadline above.
Exclusions
Exclusions
The Flexible Cancellation Guarantee does not cover:
Cancellations initiated by Tsugaike Kogen Ski Resort.
Cancellations made after the applicable deadline above.
Cancellations made after your pass or ticket has been used to gain entry to resort facilities.
The Flexible Cancellation Guarantee does not cover:
Cancellations initiated by Tsugaike Kogen Ski Resort.
Cancellations made after the applicable deadline above.
Cancellations made after your pass or ticket has been used to gain entry to resort facilities.
COST
COST
The Flexible Cancellation Guarantee is priced as specified during the reservation process. This fee is non-refundable, regardless of whether you use the refund service.
The Flexible Cancellation Guarantee is priced as specified during the reservation process. This fee is non-refundable, regardless of whether you use the refund service.
How to Use the Flexible Cancellation Guarantee
How to Use the Flexible Cancellation Guarantee
If you choose to cancel your Reservation and have purchased the Flexible Cancellation Guarantee:
Contact Tsugaike Kogen Ski Resort first to cancel your pass/ticket:
Email: tsugaike-sp@nsd-hakuba.jp
Phone: 050-1809-2606After Tsugaike confirms your cancellation, request your refund from Bliss by either:
Replying directly to your Flexible Cancellation Guarantee purchase confirmation email, or
Emailing support@blissguarantee.com
No proof or documentation is required. Refunds are typically processed within 5–7 business days.
If you choose to cancel your Reservation and have purchased the Flexible Cancellation Guarantee:
Contact Tsugaike Kogen Ski Resort first to cancel your pass/ticket:
Email: tsugaike-sp@nsd-hakuba.jp
Phone: 050-1809-2606After Tsugaike confirms your cancellation, request your refund from Bliss by either:
Replying directly to your Flexible Cancellation Guarantee purchase confirmation email, or
Emailing support@blissguarantee.com
No proof or documentation is required. Refunds are typically processed within 5–7 business days.
Additional Questions
Additional Questions
All refunds and servicing related to the Flexible Cancellation Guarantee are exclusively provided by Bliss. If you have any questions or need help understanding or using the guarantee, please contact Bliss at support@blissguarantee.com.
By purchasing the Flexible Cancellation Guarantee, you agree to these Terms and Conditions.
All refunds and servicing related to the Flexible Cancellation Guarantee are exclusively provided by Bliss. If you have any questions or need help understanding or using the guarantee, please contact Bliss at support@blissguarantee.com.
By purchasing the Flexible Cancellation Guarantee, you agree to these Terms and Conditions.