Flexible Cancellation Guarantee: Terms & Conditions
Flexible Cancellation Guarantee:
Terms & Conditions
Tsugaike Mountain Resort
Tsugaike
Mountain Resort
DEFINITIONS
Purchaser
Purchaser
Refers to “You,” the individual purchasing the Flexible Cancellation Guarantee.
Refers to “You,” the individual purchasing the Flexible Cancellation Guarantee.
Reservation
Reservation
The Season Pass or Lift/Pack Ticket purchased through Tsugaike Mountain Resort.
Reservation Value
Reservation
Value
Reservation Value
The total cost of the Season Pass or Lift/Pack Ticket, defined as the base price of your transaction.
The total cost of the Season Pass or Lift/Pack Ticket, defined as the base price of your transaction.
Flexible
Cancellation Guarantee
Flexible Cancellation Guarantee
A refund service provided by Bliss that allows you to cancel your Reservation for any reason, provided the cancellation request is made before the applicable deadline and before the pass/ticket has been used. Bliss will refund 90% of the Non-Refundable ticket price, as confirmed at checkout and in your purchase confirmation email. The cost of the Guarantee is non-refundable.
Bliss
Bliss
The company that provides the refund service for the Flexible Cancellation Guarantee.
The company that provides the refund service for the Flexible Cancellation Guarantee.
What is the Flexible Cancellation Guarantee?
What is the Flexible Cancellation Guarantee?
The Guarantee allows you to cancel your Season Pass or Lift/Pack Ticket for any reason, provided:
Season Pass: Cancel by January 31, 2026 (or before first use)
Lift/Pack Ticket: Cancel by March 31, 2026 (or before first use)
Your pass or ticket has not been used
Upon eligible cancellation, Bliss will refund 90% of the Non-Refundable ticket price.
The Guarantee allows you to cancel your Season Pass or Lift/Pack Ticket for any reason, provided:
Season Pass: Cancel by January 31, 2026 (or before first use)
Lift/Pack Ticket: Cancel by March 31, 2026 (or before first use)
Your pass or ticket has not been used
Upon eligible cancellation, Bliss will refund 90% of the Non-Refundable ticket price.
Important Notes
Important Notes
The cost of the Guarantee is non-refundable.
Additional services or fees are not covered.
Coverage begins at 12:01 AM UTC the day after purchase and lasts until the applicable deadline above or until your pass/ticket is first used—whichever comes first.
⚠️ All cancellations must be made before use and by the applicable deadline.
The cost of the Guarantee is non-refundable.
Additional services or fees are not covered.
Coverage begins at 12:01 AM UTC the day after purchase and lasts until the applicable deadline above or until your pass/ticket is first used—whichever comes first.
⚠️ All cancellations must be made before use and by the applicable deadline.
Exclusions
Exclusions
The Guarantee does not cover:
Cancellations initiated by Tsugaike Mountain Resort
Cancellations made after the applicable deadline
Cancellations after your pass or ticket has been issued or used
The Guarantee does not cover:
Cancellations initiated by Tsugaike Mountain Resort
Cancellations made after the applicable deadline
Cancellations after your pass or ticket has been issued or used
COST
COST
The Flexible Cancellation Guarantee is priced as displayed at checkout. This fee is non-refundable, even if the service is not used.
The Flexible Cancellation Guarantee is priced as displayed at checkout. This fee is non-refundable, even if the service is not used.
How to Use the Flexible Cancellation Guarantee
How to Use the Flexible Cancellation Guarantee
If you purchased the Guarantee and wish to cancel your reservation:
Contact Tsugaike Mountain Resort first to cancel your pass/ticket:
Email: tsugaike-sp@nsd-hakuba.jp
Phone: 050-1809-2606After Tsugaike confirms your cancellation, Bliss will process your refund. You may:
Reply directly to your Guarantee purchase confirmation email, or
Emailing support@blissguarantee.com
No proof or documentation is required. Refunds are generally initiated within 72–96 hours, and funds are typically received within 3–7 business days depending on payout method.
If you purchased the Guarantee and wish to cancel your reservation:
Contact Tsugaike Mountain Resort first to cancel your pass/ticket:
Email: tsugaike-sp@nsd-hakuba.jp
Phone: 050-1809-2606After Tsugaike confirms your cancellation, Bliss will process your refund. You may:
Reply directly to your Guarantee purchase confirmation email, or
Emailing support@blissguarantee.com
No proof or documentation is required. Refunds are generally initiated within 72–96 hours, and funds are typically received within 3–7 business days depending on payout method.
Questions
Questions
Refund requests: tsugaike-sp@nsd-hakuba.jp / 050-1809-2606
Guarantee inquiries: support@blissguarantee.com
By purchasing the Flexible Cancellation Guarantee, you agree to these Terms and Conditions.
Refund requests: tsugaike-sp@nsd-hakuba.jp / 050-1809-2606
Guarantee inquiries: support@blissguarantee.com
By purchasing the Flexible Cancellation Guarantee, you agree to these Terms and Conditions.