Flexible Cancellation Guarantee: Terms & Conditions

Flexible Cancellation Guarantee:

Terms & Conditions

Hakuba Norikura Onsen Ski Resort and

Hakuba Cortina Ski Resort

Hakuba Norikura Onsen Ski Resort and

Hakuba Cortina Ski Resort

Hakuba Norikura Onsen Ski Resort and

Hakuba Cortina Ski Resort

DEFINITIONS

Purchaser

Purchaser

Refers to “You,” the individual purchasing the Flexible Cancellation Guarantee. The terms “You” and “Your” are used interchangeably.

Refers to “You,” the individual purchasing the Flexible Cancellation Guarantee. The terms “You” and “Your” are used interchangeably.

Reservation

Reservation

The season pass or daily ski pass that “You” have purchased through Hakuba Norikura Onsen Ski Resort or Hakuba Cortina Ski Resort.

Reservation Value

Reservation
Value

Reservation Value

This is the total cost of the season pass or daily ski pass. This is defined as the base price of “Your” transaction.

This is the total cost of the season pass or daily ski pass. This is defined as the base price of “Your” transaction.

Flexible
Cancellation Guarantee

Flexible Cancellation Guarantee

A refund service provided by Bliss that allows “You” to cancel “Your” reservation for any reason, on “Your” terms (not those of Hakuba Norikura Onsen Ski Resort or Hakuba Cortina Ski Resort), provided the cancellation request of your covered season pass or daily ski pass is made before December 31, 2025 and before the pass or ticket has been used for admission. Bliss will refund a payout amount as confirmed at checkout and in your purchase confirmation email. The cost of the Flexible Cancellation Guarantee is non-refundable.

A refund service provided by Bliss that allows “You” to cancel “Your” reservation for any reason, on “Your” terms (not those of Hakuba Norikura Onsen Ski Resort or Hakuba Cortina Ski Resort), provided the cancellation request of your covered season pass or daily ski pass is made before December 31, 2025 and before the pass or ticket has been used for admission. Bliss will refund a payout amount as confirmed at checkout and in your purchase confirmation email. The cost of the Flexible Cancellation Guarantee is non-refundable.

Bliss

Bliss

The company that provides the refund service for the Flexible Cancellation Guarantee.

The company that provides the refund service for the Flexible Cancellation Guarantee.

What is the Flexible Cancellation Guarantee?

What is the Flexible Cancellation Guarantee?

The Flexible Cancellation Guarantee is a service that allows you to cancel your season pass or daily ski pass for any reason, as long as the cancellation is made before December 31, 2025 and before the pass or ticket has been used. Upon cancellation, Bliss will refund a payout amount as confirmed at checkout and in your purchase confirmation email.

Important Notes

Important Notes

The cost of the Flexible Cancellation Guarantee is non-refundable.

Additional services or fees are not covered by this guarantee.


The guarantee begins at 12:01 AM UTC the day after you purchase your reservation and lasts until December 31, 2025, or until your pass/ticket is first used—whichever comes first.


The cost of the Flexible Cancellation Guarantee is non-refundable.

Additional services or fees are not covered by this guarantee.


The guarantee begins at 12:01 AM UTC the day after you purchase your reservation and lasts until December 31, 2025, or until your pass/ticket is first used—whichever comes first.


Exclusions

Exclusions

The Flexible Cancellation Guarantee does not cover:


  • Cancellations initiated by Hakuba Norikura Onsen Ski Resort or Hakuba Cortina Ski Resort


  • Cancellations made after December 31, 2025


  • Cancellations made after your pass or ticket has been used to gain entry to resort facilities


The Flexible Cancellation Guarantee does not cover:


  • Cancellations initiated by Hakuba Norikura Onsen Ski Resort or Hakuba Cortina Ski Resort


  • Cancellations made after December 31, 2025


  • Cancellations made after your pass or ticket has been used to gain entry to resort facilities


COST

COST

The Flexible Cancellation Guarantee is priced as specified during the reservation process. This fee is non-refundable, regardless of whether you use the refund service.

The Flexible Cancellation Guarantee is priced as specified during the reservation process. This fee is non-refundable, regardless of whether you use the refund service.

How to Use the Flexible Cancellation Guarantee

How to Use the Flexible Cancellation Guarantee

If you choose to cancel your reservation before December 31, 2025 and before any usage of your pass or ticket, and have purchased the Flexible Cancellation Guarantee, Bliss will process a refund of a payout amount as confirmed at checkout and in your purchase confirmation email. Additional fees or services, including the cost of the Flexible Cancellation Guarantee, will not be refunded.


No proof or documentation is required to use this service.


Steps to Initiate a Refund:


  1. Reach out to support@blissguarantee.com or respond to your Flexible Cancellation Guarantee purchase confirmation email and initiate a refund request.


  1. Bliss Customer Support will review your request and provide instructions to receive your refund upon approval.

Additional Questions

Additional Questions

All refunds and servicing related to the Flexible Cancellation Guarantee are exclusively provided by Bliss. If you have any questions or need help understanding or using the guarantee, please contact Bliss at support@blissguarantee.com.


By purchasing the Flexible Cancellation Guarantee, you agree to these Terms and Conditions.

All refunds and servicing related to the Flexible Cancellation Guarantee are exclusively provided by Bliss. If you have any questions or need help understanding or using the guarantee, please contact Bliss at support@blissguarantee.com.


By purchasing the Flexible Cancellation Guarantee, you agree to these Terms and Conditions.

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